Returns, Refunds, and Exchange Policy

 

Returns, Refunds, and Exchange Policy for The GrowPro Shop

Effective Date: January 1st, 2025

1. Overview

At The GrowPro Shop, we strive to provide high-quality products and services. Due to the nature of our offerings, including digital products, we have specific policies regarding returns, refunds, and exchanges. Please read the following policy carefully to understand your rights and responsibilities.

2. Digital Products

2.1. Non-Refundable Items

All sales of digital products, including e-books, templates, and downloadable materials, are final and non-refundable once the product has been downloaded or accessed.

2.2. Eligibility for Refunds

If a digital product has not been downloaded or accessed, you may request a refund within 14 days of purchase by contacting our support team at support@thegrowproshop.com.

    2.3. Technical Issues

    If you encounter a technical issue with a digital product, please contact us immediately. We will provide assistance to resolve the issue or offer a replacement if deemed necessary.

      3. Physical Products

      3.1. Damaged or Defective Items

      If a physical product is received damaged or defective, you may request an exchange or refund within 14 days of delivery.

      To process your request, please provide:

      • Proof of purchase (order confirmation or receipt).
      • Photos of the damaged or defective item.

        3.2. Return Shipping

        Customers are responsible for return shipping costs unless the item is defective or the wrong product was delivered.
        Returned items must be unused and in their original packaging.

          4. Exchange Policy

          Exchanges are available for physical products only and must be requested within 14 days of delivery.

          We cannot guarantee availability of the exact product for exchanges; substitutions may be offered if necessary.

            5. Process for Returns and Refunds

            1. Contact Us: Email us at support@thegrowproshop.com with your request and necessary documentation.

            2. Review: Our team will review your request and respond within 3 business days.

            3. Resolution: Approved refunds will be processed to the original payment method within 7 business days. Exchanges will be shipped within the same timeframe.

            6. Exceptions

            • Gift Cards: Non-refundable and cannot be exchanged.
            • Customized or Personalized Products: Non-refundable unless defective.

              7. Contact Information

              For any questions or concerns regarding this policy, please contact us:

              The GrowPro Shop
              contact us